Customer Service
Is customer service just an oxymoron these days? I feel sometimes when I get done talking to someone in a customer service position that I should apologize for even being interested in the first place. If CRM software could help customer service centers around the world, I would be willing to help install it for them. It does not take too much effort to supply your customer service staff with the tools to effectively manage their time. When they can accomplish goals on their own, they will feel better about themselves and hopefully pass that feeling down to the customers where it really counts.